Do you remember when was the last time you encountered a “new” problem that had never happened to you, whether in your field of work or even in your private life?
Most of the accidents, malfunctions and problems that occur, whether in institutions or in the lives of individuals, are recurrent. If this is the case, why is the same problem repeated over and over again?
What would happen if every problem was resolved permanently and “permanently” from the first time it occurred, would that problem be repeated?
Isn’t this an indication that the solutions that were taken in previous times were not correct solutions? Or was the problem in the previous diagnosis of the problem?
Have you noticed that most of the results of accident investigations indicate that the main cause of that accident are people and that every investigation of an accident results in the application of a penalty to a person? However, the same problem is repeated in reality, and the losses may be much greater in the coming times.
Studies indicate that 85-95% of the causes of disparity in the performance of any organization are due to the “system”, while only 5-15% of those reasons are due to humans. So why do the results of the investigations usually indicate the opposite, and almost all of them put the blame on people for any problem, malfunction or accident that occurs?
Root cause analysis is a set of tools that organizations are keen to be part of training programs for their employees to be able to analyze the problems that the organization suffers from and solve them once and for all.
However, there are problems associated with this type of training, which is that these tools are not “intelligent” and the results achieved by using these tools depend on the ways of thinking of their users. Appropriate use of these tools will produce correct results and using them incorrectly will lead to wrong results. This is the answer to the question why accidents and problems are repeated continuously
Although RCA methods attempt to identify the root causes of any unwanted event, we have found that there is a huge gap that needs to be filled. That gap is that the ways of “thinking” in which these tools are applied are appropriate for “simple systems” when in reality all systems in which these tools are applied are “complex systems” and require stronger tools to deal with them. This was confirmed by some research done by others that also dealt with this aspect. And this is what happened and is happening even in the largest organizations, as once RCA methods are applied, the same problems recur, accidents recur, waste of resources continues, and the organization’s performance declines.
“Smart” Root Cause Analysis (SRCA)
One of the most powerful tools for solving “complex systems” problems is “systems thinking”.
And because of its knowledge of the methods of systemic thinking, as well as the methods of root cause analysis, we combined them together to produce a developed and intelligent model of “root cause analysis” and we called it
SRCA- Smart Root Cause Analysis
In order for the participants to acquire advanced skills in systemic thinking that will help them achieve better results, reach the root causes more accurately and quickly, and get rid of them permanently.
In most cases, people confuse “symptoms” with “problems”. Thus, they tend to cover the “symptoms” rather than solve the “problem”! This is another reason why accidents and problems are repeated.
Although it is important to do a temporary solution to contain the problem as soon as it occurs, it is important to invest time, energy and efforts to identify the root cause or root causes of these problems in order to reduce the possibility of their occurrence again in the future.
The aim of this program is to prepare participants by providing them with the skills to use the intelligent analysis methodology of root causes, to form an understanding of its steps, and to know the importance of having several solutions, not a single solution to problems.
By the end of this programme, participants will be able to:
1. Analyze problems using intelligent root cause analysis methodology
2. Learn the basics of systems thinking and the relationships of system parts to each other
3. Understand the difference between symptoms and problems
4. Get real and permanent solutions to any problem
The program will address the following topics
1. What is the problem”?
2. Causes and root causes
3. causal chains
4. Choose an intelligent root cause analysis team
5. Role of the leader in the root cause intelligence team
6. Work ethics critical to the success of the root cause intelligence team
7. Team emotional skills
8. Problem solving and customer satisfaction
9. Data collection
10. Data validation
11. The difference between problems and symptoms
12. Data analysis tools – Excel
14. perito chart
15. flow chart
16. 5 Why’s
17. Down drilling technology
18. Cause and Effect Diagram – Fishbone Diagram
19. Steps Plan – Work – Study – Execute
20. systems behaviour
21. human behaviour
22. The relationship between systems behavior and human behavior
23. systems behavior patterns
24. Reality model
25. Mental models and problem solving
26. Quick fix model
27. The archetype of the hero and the scapegoat
28. The power of thinking to solve problems
29. Definition of systems thinking
30. Types of systems: open and closed
31. How do you understand your organization as a “system”?
32. Shifting from the stage of making decisions based on personal opinions to the stage of making decisions based on data
33. Moving from the “problem and solution” model to the “prevention” model
34. complex systems and simple systems
The program is suitable for all categories, including leaders, managers, professionals, and those wishing to excel in their professional path and in business in all sectors, recent graduates, entrepreneurs, business men and women, executive management, and heads of companies.
Place of implementation of the programme
Programs are implemented all over the world as a private or public programme.
An electronic certificate is issued by the American Institute for Education Training – United States of America.
*** The program can be presented in Arabic or English.
***** Can assist you in solving complex problems in the areas of leadership, management, quality, safety, investigations of industrial accidents and the development of institutional performance in organizations.
to sign up
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